Effective Date: 12/20/24
Electron Blue, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of users of our WeBooked.ai voice agent platform and related services (“Services”). This Privacy Policy (“Policy”) explains how we collect, use, store, and disclose your information when you interact with our Services. By accessing or using the Services, you agree to the collection and use of information in accordance with this Policy.This Policy is incorporated into and is subject to our Terms of Service. If you do not agree to the practices described here, you must discontinue use of the Services immediately.
1. Scope of the Privacy Policy
This Policy governs all data collection, processing, and usage practices for users who interact with our Services, including visitors to our website, customers of our AI-powered voice agent platform, and end-users interacting with the Services. It also describes your rights concerning your personal information and how you can exercise those rights.
2. Information We Collect
We collect various types of information to operate and improve our Services. This includes:
A. Personal Information
Personal information is data that identifies you or can be used to contact you. This may include:
Name, email address, phone number, and business details.Account login credentials, including username and password.Payment details processed through third-party payment providers.Call recordings, transcripts, and associated metadata when you use our voice agent platform.
B. Usage Data
We collect information about how you interact with our Services. This may include:
Device information such as IP address, browser type, and operating system.Usage metrics, including pages visited, time spent on the platform, and call logs.Performance metrics for service optimization.
C. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies collect information about your browsing behavior, preferences, and interaction with our website and Services. You can control the use of cookies through your browser settings, but disabling cookies may impact functionality.
D. Customer Content
When you use the Services, we collect content you provide, including voice recordings, transcripts, and other materials processed through our AI system. This content is processed solely to deliver the Services.
E. Location Data
If you enable location services, we may collect your device’s geographic location to enhance and personalize your experience. You can disable location services at any time in your device settings.
3. How We Use Your Information
We use the information we collect to provide, improve, and customize our Services. Specifically, we use your information for the following purposes:
A. Service Delivery
To operate the WeBooked.ai platform, including managing inbound and outbound calls, scheduling, and providing analytics.
B. Personalization and Optimization
To tailor the Services to your preferences and improve performance based on usage trends and feedback.
C. Communication
To send you service updates, respond to inquiries, provide customer support, and notify you about security or system issues.
D. Compliance and Legal Obligations
To comply with legal and regulatory requirements, enforce our Terms of Service, and prevent misuse of the Services.
E. Analytics and Research
To analyze usage data for internal research and development purposes, ensuring continuous improvement of our AI models and platform.
4. Data Sharing and Disclosure
We do not sell your personal information. We may also share your data with third parties under the following circumstances:
A. Service Providers
We may share your information with third-party vendors who perform services on our behalf, such as payment processing, cloud storage, analytics, and marketing. These vendors are contractually obligated to protect your information.
B. Customers
If a customer of WeBooked.ai has given you access to the Services, we may disclose certain information about you (e.g. your account or device information) with that Customer to satisfy our contractual obligations and for the purposes otherwise described herein.
C. Legal Compliance
We may disclose information to comply with legal obligations, respond to lawful requests from authorities, or protect the rights, property, or safety of our users and others.
D. Business Transfers
If Electron Blue, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
E. Aggregated and Anonymized Data
We may share anonymized or aggregated data with partners for research, analytics, or marketing purposes.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal requirements. Once the retention period expires, we will securely delete or anonymize your data.
6. Security
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to safeguard your information, no method of transmission or storage is completely secure. You use the Services at your own risk.
7. Your Rights
Depending on your jurisdiction, you may have the following rights concerning your data: • Access: Request a copy of the personal data we hold about you. • Correction: Update or correct inaccurate information. • Deletion: Request the deletion of your personal data, subject to legal limitations. • Portability: Request a machine-readable copy of your data. • Opt-Out: Decline marketing communications or certain uses of your data.To exercise these rights, please contact us at [email protected].
8. International Data
TransfersIf you access the Services outside the United States, your data may be transferred to and processed in the U.S. By using the Services, you consent to these data transfers.
9. Children’s Privacy
The Services are not intended for children under 13 years of age. We do not knowingly collect data from children. If we become aware that we have collected personal information from a child without parental consent, we will delete it immediately.
10. Service Providers
We may use third-party companies, vendors, personnel and other service providers to facilitate our Services, provide Services on our behalf, analyze how our Services are used, and provide similar third-party services (collectively, "Services Providers"). These Services Providers may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
11. Links to Third-Party Websites
The Services may contain links to third-party websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information by third parties will be subject to the privacy policies of the third-party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third parties before providing information to them.
12. Updates to This Policy
We may update this Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes via email or displaying a prominent notice on the Service, and the updated Policy will take effect 30 days after such notice. We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit.
13. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
• Email: [email protected]
• Address: Electron Blue LLC, P.O. Box 390148, Mountain View, CA 94039